Terms and Conditions
NOTE: PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING THIS WEBSITE, MAKING A BOOKING ELECTRONICALLY, USING OUR ONLINE FORM, VERBAL, THROUGH TELEPHONE, BY VISITING OUR OFFICE, CLIENTS OFFICE OR CUSTOMER HOME YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS BELOW. THESE TERMS AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE, FROM TIME TO TIME IN OUR SOLE DISCRETION. WE WILL NOTIFY YOU OF AMENDMENTS TO THESE TERMS AND CONDITIONS BY POSTING THEM TO THIS WEBSITE. IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, PLEASE DO NOT USE OUR SERVICES.
For users of the internet pages of CS Cleaners Cat Suzet LTD
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Trademark CS Cleaners®
Unless otherwise indicated, the trademarks used on our sites are the intellectual property of CS Cleaners Cat Suzet LTD.
No license to use the intellectual property (in particular the patents, trademarks, and copyrights) of companies in the CS Cleaners Group (CS Cleaners) or of third parties is granted by way of this website.
Upon the act of arranging a booking for any type of service, you confirm that you have read and agreed with the company’s Payment terms and conditions, as well as the general Terms and conditions.
By accepting a quote and making a booking either over the phone, live chat, e-mail or website’s contact/quotation forms, the customer agrees to be bound to the following Terms & Conditions of CS Cleaners Cat Suzet LTD. We are registered in England and Wales under company number 08208200.
Please note that calls, emails, live chat conversations, etc. to the Company may be monitored or recorded.
1.1. In these Terms of Business, the following definitions apply:
“The Company”, “Us”, “We” – means
CS Cleaners Cat Suzet LTD
26 The Larches
“Cleaner”, “Cleaning Operative” – means the person, team or firm providing cleaning services on behalf of the Company.
“Customer”, “Client” – means the person, firm or corporate body together with any subsidiary or associated company as defined by the Companies Act 2006 to whom the cleaning service is supplied by the Company.
“Customer’s Address”, “Shipping Address”, “Address”, – means the address where the Customer has requested the cleaning service to be provided.
“Service”, “End of Tenancy Cleaning”, “March out Cleaning” “EOT”, “Move In / Out Cleaning”, Deep Cleaning, After builders cleaning”, “Carpet Cleaning”, “Appliances cleaning”, “Regular cleaning” – means the cleaning service carried out on behalf of the Company.
“Cleaning Visit” – means the visit to the Customer’s service address by the Cleaner in order to provide the cleaning service.
1.2. Unless the context requires otherwise, a reference to the singular includes the plural and a reference to the masculine includes the feminine and vice versa.
1.3. The Headings contained in these Terms are for convenience only and don’t affect their interpretations.
2.1 These Terms and Conditions represent a contract between CS Cleaners Cat Suzet LTD and the Customer.
2.2 Both parties will ensure that their respective responsibilities under this agreement are undertaken in compliance with all statutory regulations and codes of conduct.
2.3 The Customer agrees that any use of the Company’s service, including placing an order for services by telephone, email, live chat, or website forms will constitute the Customer’s acceptance of these Terms and Conditions.
2.4 Unless otherwise agreed in writing by the owner of the Company, these Terms and Conditions will prevail over any other terms of business or purchase conditions put forward by the Customer.
2.5 No variation or alteration of these Terms and Conditions will be valid unless approved in writing by the owner of the Company.
3.1. End of Tenancy Cleaning, March out cleaning, Carpet cleaning, Upholstery cleaning, Curtains cleaning, Blinds cleaning, Appliances cleaning, Mattress cleaning, After builders cleaning are charged per job the current condition, number of rooms, bathrooms, WCs, shower rooms, en-suites, etc. Please note that we don’t charge per hour per cleaner and the number of operatives attending your property may vary. The number of cleaners in a team or time they need to provide a service cannot affect the initially quoted price.
3.2 The quoted price doesn’t include extras like washing up dishes, emptying cupboards, drawers, wardrobes, etc., cleaning properties if they are not empty, dusting books, cleaning walls/ceilings, cleaning balconies/terraces, cleaning patios/gardens/. Some of those extra services are priced separately, but some cause cancellation. Carpet cleaning service is charged per square meter or national average room size taking into account the type of carpet fibres. For bedrooms bigger than 20 square meters and living rooms bigger than 40 square meters the price will increase.
3.3. The company uses national average room sizes when calculating quotations. For bedrooms bigger than 20 square meters and living rooms bigger than 40 square meters the price will increase.
3.4. All quoted prices are given by the Company following a request by the Customer and will remain open to acceptance for a period of 30 days from their date unless there is a specific valid date shown in the quotation. All quotations are subject to availability at the time of confirming a booking from CS Cleaners.
3.5. The Company reserves the right to amend the initial quotation, should the Customer’s original requirements change.
3.6. Differences in excess of 10% will be discussed with the Customer prior to the start of the work.
3.7.All quotations are subject to change and are subject to availability at the time of confirming a booking from CS Cleaners. If any services you require are not available, you will be availed of suitable alternatives that are available. Please note that until you receive a booking confirmation from us, you cannot consider your Quotation confirmed and the date and time booked, even if you have received a Quotation with a fixed date and time for a particular service. We cannot book a service if we didn’t receive the details required. Please check your email regularly and provide the required information immediately. When we send you the email with information which details we need, we will reserve the slot for 30 mins only. If we don’t receive your details, we can cancel your reservation.
4.1.The Client must provide electricity, sufficient lighting, running hot and cold water at the premises where the service is conducted. Sinks (bath, basins, shower rooms, toilets) have to not be blocked and are fully operating order. Failure to provide these is subject to service being cancelled or refusal to be cleaned and is subject to a £50 non-refundable fee. The reason is it can prevent professional cleaning and will break your guarantee.
4.2.The Client is responsible for providing access to their property at the scheduled time. Cleaners can wait up to 30 minutes after the announced time to start the cleaning session. We have the right to cancel the cleaning session, and the client owes the company a non-refundable fee of £ 50 if one of the conditions below is met: :
-there is no access to the property until the waiting time
-the property is not emptied
-there is no electricity, running cold and hot water
-no parking space is provided or the parking space is not close enough to the property
4.2.1.If access to the property is restricted for a certain period of time and the cleaners do not have enough time to complete the cleaning session, the customer will lose any cleaning guarantee. If keys are provided they must open and close all locks without any special effort or skills. Failure to provide access to the property is subject to a £50 non-refundable fee.
4.2.2. In the event of CS Cleaners being unable to:
-gain access to a property
-or carry out the cleaning of any kind because of circumstances beyond our control or
– the customer cannot provide our team access to the property within 30 mins of the session start time scheduled
then we have the right to cancel the cleaning session and the full cancellation amount will apply.
4.3.The cleaning company is NOT responsible for any alarms triggered during a cleaning service visit. The customer MUST provide the cleaning company with full instructions for disabling and/or resetting any alarm systems on the premises
4.4.The Client is requested to arrange suitable parking space for our vehicles within close proximity of the property and to cover any parking/congestion expenses if applicable.
4.4.1.Parking space has to be close to the property (free, permitted or paid) and for the full time of the cleaning session (not time-limited). If there has no parking space, we can’t do the cleaning session.
4.4.2.Our cleaning session is not time-limited and the cleaners will stay as long as they need. If access to the property is restricted for a certain period of time and the cleaners do not have enough time to complete the cleaning session, the customer will lose the End of tenancy cleaning guarantee.
4.4.3.If parking is paid, you have to pay the full cost of the parking fee.
4.4.4.If parking is permitted you have to provide a valid permit to our cleaning operatives.
4.4.5.If there has no parking space (either free, permitted or paid), we can’t do the cleaning session.
4.4.6.We cant park on yellow lines in any case.
4.4.7.If the cleaning operatives decide that the parking is not suitable, not close enough or isn’t safe, they can cancel the cleaning session.
4.5.Set the heat to a minimum on your AGA oven in order for us to clean it without any risk of injury.
4.6.Please, provide access to the property in order for our window cleaning technician to dry the windows by hand.
Payments associated with the services provided are arranged by the methods listed below, as follows:
-Cash payment before the start of the cleaning session
-Bank transfer payment 2 days in advance of the date of the cleaning session
An invoice will be provided within seven days after payment is received. This is required by our Accounting Department for processing, verifying, and audit purposes.
5.1.1. Cash payment is accepted before the start of the requested work, directly to the company operatives.
5.1. 2. Cash payment can be left in an envelope or other container at a specified location in the property where the requested service is being performed – company staff must be advised of all necessary details.
5.1. 3. Cash payment can be left with a contact person present at the working site – company staff must be advised of all necessary details.
5.1. 4. Cash payment can be left at a specific location, different from the working site, in cases where keys are to be picked from/delivered back to a different address. The cash payment associated with the requested work must be present at this location, in an envelope or other container, or left with a specified contact person – company staff must be advised of all necessary details.
5.1. 5. In cases where the cash payment is not received in accordance with the aforementioned conditions (Points 5.1.1, 5.1.2, 5.1.3 and 5.1.4. from our Payment terms and conditions), such is expected within a time frame of 3 working days following completion of the work by faster bank transfer. All bank information needed for the payment is provided by company personnel via email, containing invoice and payment instructions. Our company will exercise the statutory right to claim interest as per the indication on the invoice associated with the service provided, plus compensation for debt recovery costs under the Late Payment legislation if payment is not received according to our agreed payment terms. The Company reserves the right to charge interest on invoiced amounts unpaid for more than 14 days at the rate of 8% per annum above the Bank of England base rate from the due date until the date of actual payment under the Late Payments Act.
5.1. 6. In cases where cash or bank transfer payment is not received in accordance with the aforementioned conditions (Point 5.1.1, 5.1.2, 5.1.3, 5.1.4 and 5.1.5 from our Payment terms and conditions), our company holds the right to process a payment from the card details provided by the customer during the process of arranging the service.
5.1.7. In cases where a Cash payment from a private customer is not received in accordance with the aforementioned conditions (Points 5.1.1, 5.1.2, 5.1.3 and 5.1.4. from our Payment terms and conditions), our company holds the right to cancel the service.
5.2. Bank transfer payments
5.2. 1. Bank transfer payments from private customers are only acceptable upfront. The amount associated with the requested work must be effected into a specified bank account at least 2 days prior to the service start. All bank information needed for the payment is provided by company personnel by email, containing invoice and payment instructions. If these payment terms are not met, our company holds the right to cancel the service.
5.2. 1.a. In cases where bank transfer payment from a private customer is not received in accordance with the aforementioned conditions (Point 5.2.1. from our Payment terms and conditions) and the service is provided, such is expected within a time frame of 3 working days following completion of the work. Our company will exercise the statutory right to claim interest as per the indication on the invoice associated with the service provided, plus compensation for debt recovery costs under the Late Payment legislation if payment is not received according to our agreed payment terms. The Company reserves the right to charge interest on invoiced amounts unpaid for more than 14 days at the rate of 8% per annum above the Bank of England base rate from the due date until the date of actual payment under the Late Payments Act.
5.2. 1.b. In cases where a bank transfer payment from a private customer is not received in accordance with the aforementioned conditions (Point 5.2.1. and point 5.2.1.a. from our Payment terms and conditions), our company holds the right to process a payment from the card details provided by the customer during the process of arranging the service.
5.2.1.c. In cases where a bank transfer payment from a private customer is not received in accordance with the aforementioned conditions (Point 5.2.1. and point 5.2.1.a. from our Payment terms and conditions), our company holds the right to cancel the service.
5.2. 2. Bank transfer payments from corporate customers, agencies and any type of business registered entities are acceptable within a time frame of 15 working days upon completion of the requested work. All bank information needed for the payment is provided by company personnel by email, containing invoice and payment instructions. Our company will exercise the statutory right to claim interest as per the indication on the invoice associated with the service provided, and compensation for debt recovery costs under the Late Payment legislation if payment is not received according to our agreed payment terms. The Company reserves the right to charge interest on invoiced amounts unpaid for more than 14 days at the rate of 8% per annum above the Bank of England base rate from the due date until the date of actual payment under the Late Payments Act.
5.2. 2.a. Services valuing £400.00 or above, payable with bank transfer and associated with corporate customers, agencies and any type of business registered entities, are to be secured with a deposit of 50% of the total service value, payable at least 2 days prior to the service start. All bank information needed for the payment is provided by company personnel by email, containing invoice and payment instructions. If these terms are not met, our company holds the right to cancel the service. The deposit amount can be arranged with a faster bank transfer payment
5.2. 2.b. Our company holds a credit limit of £400.00 outstanding balance for services, associated with corporate customers, agencies and any type of business registered entities. No bookings for services will be accepted considering company liabilities have reached, or exceeded the aforementioned limit.
5.3. The Company reserves the right to cancel any contract and back charge additional for past services to reflect the balance of the standard rate(s) if any misleading or false information was used to obtain discounted services or if the given general requirements for the service and its professional performance would not be possible.
Upon the act of arranging a booking for any type of service, you confirm that you have read and agreed with the company Payment terms and conditions, as well as the general Terms and conditions.
6.1. The Client can cancel or reschedule the scheduled service by giving us at least 24 hours notice. Failure to provide us with the needed notice will result in a 50 GBP non-refundable fee.
6.2. The Client may terminate a regular cleaning service (rather than just cancel one week’s appointment) by giving at least one full week’s notice prior to the cleaning service in writing via e-mail, giving reason/s and specifying the last cleaning date.
6.3. The Client must pay the full price of a cleaning visit if the regular cleaning service is cancelled or rescheduled without 48h notice or is terminated less than one week before the agreed start of the visit.
6.4. The Client can reschedule (if the Company agrees with the new date and time of the cleaning session) or cancel the appointment over the phone or by e-mail.
6.5.We reserve the right to refuse any cleaning job if the condition of the property is hazardous to the health and wellbeing of our operatives, the property is not empty, there is a high possibility of damage or accident if we decide that we are not qualified to complete the job or part of the job or if the booking details are not correct.
6.6. We reserve the right to refuse any cleaning job if there is no electricity, running hot and cold water or enough brightness and it is subject to a £50 non-refundable fee from the customer.
6.7. The cleaning company has the right to cancel or reschedule a service in cases where an accident or any unexpected circumstances have befallen the assigned cleaning team.
6.8. The Customer must pay the £50 fee if:
6.8.1 Our cleaners arrive at the Customer’s address and are unable to gain access to the Customer’s property, through no fault of the Company. If keys are provided they must open all locks without any special efforts or skills;
6.8.2 If the customer or third party have prevented the cleaner to do their job.
6.8.3 If the Customer rescheduled or cancel the service upon the arrival of the Cleaning Operative onsite
6.9. If the Customer needs to change the cleaning service or time the Company will do its best to accommodate him. Any changes to booked cleaning service are subject to 48 hours prior to notice and availability.
6.10. We reserve the right to refuse or cancel any cleaning job if payment is not received in accordance with the aforementioned conditions (Points 5.1.1, 5.1.2, 5.1.3, 5.1.4. and 5.2.1 from our Payment terms and conditions)
Upon the act of arranging a booking for any type of service, you confirm that you have read and agreed with the company’s Payment terms and conditions, as well as the general Terms and conditions.
7.1. The Company and the individual cleaners hold Public Liability Insurance
7.2. Claims can be covered by the Company and/or its operative’s insurance, only if the damage/breakages are reported within 24 hours of the cleaning service visit.
7.3. The Company reserves any right to refuse disclosure of confidential company documents.
7.4. It is the client’s responsibility to ensure that the property is clear and tidy for staff to commence cleaning works. Moving any heavy objects will not be covered by our insurance and also health & safety legislation dictates an obligation to safeguard our staff’s safety and welfare whilst at work. CS Cleaners Employees are not permitted to move any items of heavy furniture or/and appliances. It is the client’s responsibility to ensure that CS Cleaning employees have full tidy, clear, access to the property areas being cleaned.
7.5. Employees are forbidden to conduct any cleaning duties at a height that requires the use of ladders, stools, steps or similar items. Working at height can only be conducted using equipment supplied by CS Cleaners
7.6. Any claims for key loss will be capped at £60.00.
7.7. Damage to /loss of property must be reported immediately in any event. In the event of damage or loss as a result of negligence, both parties, the liability of CS Cleaners shall be limited ( CS Cleaners discretion) to repair or the replacement cost of the item, taking into account its age and condition. CS Cleaners shall not, in any event, be liable for any loss of profit or consequential loss.
7.8. CS Cleaners will not be liable for any liability caused by or arising out of or from Damage to windows, articles of glass, china porcelain, earthenware, stone or other articles of a brittle nature and the return of keys by post.
7.9. CS Cleaners will not be liable, accountable or chargeable for any losses, fees, claims or expenditure incurred should we be unable to complete a booking or bookings for any reason.
8.1. No refund claims will be considered once the cleaning service has been carried out.
8.2. All services shall be deemed to have been carried out to the Client’s satisfaction unless written notice by email or post is received by the Company with details of the complaint within 48 hours of the work being completed. We will fully investigate any complaint and attempt to resolve it to the satisfaction of the Client, or alternatively to a reasonable standard.
8.3. We request that complaints or feedback be provided in writing (by letter or email) and include photographic evidence of the issued area and a description of the issue within a reasonable time of cleaning services completion, to ensure that the details are received in a clear and complete manner. Due to the nature of the service, a reasonable time is equal to up to 48 hours upon completion of the service.
Email to firstname.lastname@example.org
or by post to CS Cleaners Cat Suzet LTD 26 The Larches, Carterton, OX18 3GH
8.4. The Customer agrees to allow the Company back to re-clean any disputed areas or repair damaged items, before making any attempts to clean those areas himself or arranging a third party to provide a cleaning or repair service with regards to the above. Failure to do so will consider the matter is fully settled.
8.5. According to Consumer Rights Act 2015 a repeat performance can be requested only if reasonable and is not in conformity with our requirements for a professional performance of the service. Repeat performance (Re-clean) will be provided depending on the availability of up to 14 business days from the date when the full claim details have been received.
8.6. Further to Consumer Rights Act 2015, the service should be performed with reasonable care and skills, however, if it is in conformity with our requirements for a professional performance of the service or the requested cleaning service is inapposite for the situation, the company will not be liable for any future issues
8.7. According to the Consumer Rights Act 2015 a price reduction can be issued only if a repeat performance cannot be provided from the Company within a reasonable time frame, which is equal to 14 business days upon completion of the service.
8.8. The Client must be present at all times during the recovery clean.
8.8.1. The Customer agrees to inspect the work immediately after it’s done and to draw the operatives’ attention to any outstanding cleaning issues while the cleaners are still on site. The cleaners will carry out any such additional work to the Customer’s complete satisfaction.
8.8.2. If the Customer or any third party instructed by the Customer is not present at the time of completion of the cleaning services, then no claims regarding any cleaning issues can be made.
8.8.3. If the Customer instructs a third party to inspect the result from the cleaning services then the Company must be notified before completion of the services.
8.8.4. In case of a third party inspecting or refusing to inspect the result from the cleaning service then the Company cannot be held responsible for rectifying any outstanding cleaning issues not mentioned by the third party.
8.9. The Company reserves the right to only offer one reclean.
8.10. While our operatives make every effort not to break items, accidents do happen. Identical replacement is always attempted but not guaranteed.
8.11. The Company may require entry to the location of the claim within 24 hours to correct the problem.
8.12. In case of damage, reported within 24 hours and proven to be caused by us, The Company will repair the item at its cost. If the item cannot be repaired the Company will rectify the problem by crediting the customer with the item’s present actual cash value toward a like replacement. This liability applies only once the payment for the service has been received in full.
8.13. In case of damage of the carpets cleaned by us, The Company will accept useful lifespan of the carpet 5 years. In the circumstances where damage to the carpet appropriate remedy might be a replacement and to apportion costs according to the age and useful lifespan of the item calculated as:
- a) Cost of similar replacement carpet/item (seen on provided receipt by the customer)
- b) Actual age of existing carpet/item
- c) Average useful lifespan of that type of carpet/item –
- d) Residual lifespan of carpet/item calculated as c) less b) years
- e) Depreciation of value rate calculated as a) divided by c) per year
- f) Reasonable apportionment cost calculated as d) times e)
8.14. The Customer waives his right to stop payment on his card, cash or Bank Transfer payment unless the Company fails to make good on the guarantee shown in part 9.
9. OUR GUARANTEE
9.1 The Company has built its business and reputation by providing its customers with the best possible cleaning service available. Still, the Company realises, that because its cleaners are human beings, they sometimes make mistakes. For this reason, the Company offers you a guarantee for End of Tenancy cleaning service. If the Customer is not satisfied with the Company’s services for any reason, the Company’s cleaners will come back to the Customer’s property and re-clean to his complete satisfaction.
9.2 Our guarantee is subject to a complaints notice no later than 48 hours after the cleaning service is done. If such a Guarantee is not applicable, the Customer should contact the Company no later than 48 hours upon completion of the service.
9.3 Our guarantee is applicable only and inclusively for End of Tenancy and March out cleaning services and is not applicable for other services such as After Builders Cleaning, Deep Cleaning, Pre-Tenancy Cleaning, etc.
9.4 The Guarantee is valid only if the following conditions and all requirements are met:
– Property must be vacant of tenants.
– Property must be empty of furniture, kitchen utensils, dishes, etc., and personal belongings (clothes, suitcases with luggage, cosmetics, etc.)
– Fridge/freezer must be empty of food and defrosted beforehand.
– Property must be vacant after the service is performed and no other work is to be done on the property during the 48-hour guarantee. Only the Landlord and/or the inventory agent should have access to the property in order to check the condition.
-Our cleaning session is not time-limited, and the cleaners will stay as long as they need. If access to the property is restricted for a certain period of time and the cleaners do not have enough time to complete the cleaning session, the customer will lose the End of tenancy cleaning guarantee.
10.1. The Company shall not be liable for any third parties or their actions who enter or are present at the Client’s premises during the cleaning visit. The cleaners cannot be relied on to grant access to the property to any third parties
10.2. .Items excluded from the cleaning company’s liability include cash, jewellery, art, antiques and items of sentimental value. Refunds for items of sentimental/personal value will be made only at their current cash value.
10.3. The Company requests all irreplaceable items (whether monetarily or sentimentally valuable) be stored away and/or not cleaned by the cleaning operatives.
10.4. We are not responsible for any existing damage to the Clients property in the form of old stains/burns/spillages/moth damage etc. which cannot be cleaned/removed completely by the cleaning operative using the industry standard cleaning methods.
10.5. The Company shall not be liable for the shrinkage, wrinkling or buckling of carpets as a result of poor fitting or Improper Installation.
10.6. The Company shall not be liable for damage to any items as a result of the poor fitting or fixing.
10.7. We will do our best to make sure your appliances are cleaned to a high standard. However, if they have not been cleaned since they were purchased regrettably we will not be liable for ingrained dirt that cannot be removed using chemicals.
10.8. The Company will not be responsible for damage due to faulty and/or improper installation of any items also old/worn out/damaged items. All surfaces (i.e., real wood, marble, granite, stone, etc.) are assumed sealed and ready to clean without causing harm.
10.9. Freezers must be defrosted in advance. As the time scales for defrosting will not enable us to thoroughly clean it. We are not responsible for defrosting the freezer.
10.10. We are not responsible for mould, mildew, or rust when they are incorporated with silicon, grout or any other surfaces.
10.11. We are not responsible for removing rust, glue, or stickers from any surfaces.
10.12. Hard floor cleaning covers hoovering and mopping only, but not scrubbing. If the Customer has any special instructions, they will have to advise the Company by email and provide any special detergents required.
10.13. The Company will not be responsible for failure to provide its services as a result of factors that are beyond its control. Factors beyond its control include acts of floods, accidents, severe weather conditions, disease, quarantine and inability to gain access to premises, lack of appropriate resources, such as water, electricity, and lighting;
10.14. The Company will not be responsible for the late arrival of Company’s cleaners at the service address. The Company endeavours to be right on time on any visit but sometimes due to transport-related and other problems which are beyond the Company’s control, the Company’s cleaners may arrive with a delay or the cleaning visit may be re-scheduled.
10.15. The Company will not be responsible if non-satisfactory results from the cleaning services due to the Customer or third party walking on wet floors or using appliances/surfaces during or in guaranteed time after the cleaning process;
10.16. We cannot guarantee our End of Tenancy Cleaning and March-out cleaning services when furniture, personal belongings, people, animals, etc. are still present/living on the property at the time of the cleaning.
10.17. We cannot guarantee our End of Tenancy and March out Cleaning services when there is no electricity, running cold and hot water or enough brightness.
10.18. Services booked along with End of Tenancy Cleaning and March out Cleaning are not part of the 48 hours guarantee that applies for End of Tenancy Cleaning and March Out Cleaning.
10.19. Items cleaned free of charge, that the Company provides along with an End of Tenancy Cleaning and March out services are not a part of the 48-hour guarantee that applies for an End Tenancy and March out Cleaning.
10.20. We shall not be responsible for any damage caused as a result of placing furniture on a carpet that has not completely dried.
10.21. We cannot guarantee that our carpet cleaning service will remove stubborn stains or odours. Any stains or odours that reappear after the carpets have dried out, do not qualify as a reason for a free re-clean or refund.
10.22. The Company is not liable for any wear, scratches or discolouration of surfaces that becomes more notable once dirt/grease/burnt/limescale is removed.
10.23. The Company is not liable for any wear or discolouration of fabric/carpet that becomes more notable once dirt is removed.
10.24. We are not liable for any damages caused by faulty products/equipment provided by the customer.
10.25. For all services other than End of Tenancy Cleaning we shall not be liable for completing jobs that are not listed on the customer’s task list.
10.26. The Company shall not guarantee After Builders Cleaning service when building work has not finished and/or there still are people present on site.
10.27. The Company will not be liable under any circumstances for any loss, expenses, damages, delays, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Customer if the Customer has an outstanding balance aged 14 days or more from the date the payment was due.
10.28. We shall not be responsible for any claim as a result of the people using the property after the cleaning session is completed. The Company reserves the right to use pictures from the property, provided by cleaners as evidence of the state of the property after the cleaning session is done.
11. SUPPLEMENTARY TERMS
11.1. If the Customer requests key/s to be collected by the Company’s operative from an address outside the postal code of the Customer’s address (up to 3 miles), then a £10.00 charge may apply. The charge will cover only the pickup of key/s. If said key/s needs to be returned back to the pickup address or any other address (up to 3 miles) another charge of £5.00 will apply.
11.2. If any estimates of how long it will take the cleaners to do the job required are being provided that is only an estimate based on the average time it takes to clean a property of similar size to the Customer’s, it is difficult to estimate precisely how long such tasks may take and that a degree of flexibility may be required.
11.3. The quotation excludes the clearing of debris left by the customer, tradesman or building work unless otherwise stated.
11.3.1.We can’t provide a rubbish removal service. The rubbish will be placed in black bags and to be left in the rubbish bin or in front of the property.
11.4. Our operatives are happy to move light furniture. Due to Health and Safety regulations, one cleaner will only attempt to move furniture that requires no more than one person.
11.5. All fragile and highly breakable items must be secured or removed.
11.6. The provisions of this contract are not intended to confer any benefit upon Third parties and the provisions of the Contracts (Rights of Third Parties) Act 1999, are hereby expressly excluded from this agreement.
11.7. The Company reserves the right to make any changes to any part of these Terms and Conditions without giving any prior notice. The Company may add to or alter these Terms and Conditions from time to time and any alterations or additions will apply to new business but not to existing contracts. Please refer to your copy of these Terms and Conditions.
12. Regular domestic cleaning service
12.1. The Client agrees to pay cash to the cleaner directly on the day or by setting up a bank Standing Order before the service commences. If the payment is not received, the cleaning company reserves the right to suspend or cancel the service.
12.2. Every regular cleaning service operates under a minimum agreed time, which is confirmed by e-mail in writing. The Company must be notified by e-mail at least 48h before the service regarding any changes in the agreed cleaning time. /Example: if the Client needs to change the working time from 3 hours to 2 hours, the Company must be notified 48 hours prior to the next visit/
12.3. For all regular domestic cleaning services we do not require a minimum-term contract. We require at least one week’s notice to terminate the service.
12.4. The price quoted to the Client over the telephone or in e-mail ONLY includes cleaning and ironing labour costs.
12.5. The Client agrees to provide a list of cleaning tasks required and all detergents, supplies and equipment needed for the cleaning unless otherwise agreed with the cleaning company. All equipment and supplies should be in safe working order.
12.6. The Company is not liable for completing jobs where sufficient cleaning products and equipment were not supplied to do so.
12.7. Should a meeting with the cleaner be required by the Client, this should be paid in £10, to cover travel and time expenses.
12.8. If the Client requires items to be cleaned that require special products/supplies beyond the standard, the Company reserves the right to refuse to provide such special provisions. The Company will advise the customer to provide such specialist cleaning supplies and provide instructions to the sales operative when placing the order via telephone or e-mail before the service is carried out OR to the cleaner when they arrive.
12.9. The cleaning company and the individual cleaners hold Public Liability insurance. Neither the cleaning company nor its insurers shall be liable for the first £100 of any claim nor for any claim of £100 or less in value. However, where the cleaning company has not fulfilled its obligations to perform with reasonable care and skill under this Agreement or has failed to perform its obligations at all or to any significant extent, the cleaning company may also be liable for the first £100 of any claim.
12.10. The Householder shall have adequate insurance cover in place against liabilities to the Cleaner for any claims that amount to £100 or less and shall produce to the cleaning company a copy of the appropriate insurance policy and certificate if so requested by the cleaning company. (This may be in the form of a general household insurance policy).
13. Special Offer Conditions
13.1. Promotional offers cannot be combined with other offers or discounts.
13.2. Promotional offers do not apply for minimum charges.
13.3. Promotional offers are subject to availability and usually apply for specific days, time-slots and areas.
13.4. Every promotion holds its own terms and conditions – for specific information please call us further.
13.5. By providing your email address and phone number to our operators you agree to receive our promotional newsletters and text messages. You can freely unsubscribe from them anytime, by clicking on the ‘unsubscribe’ (in emails) or replying with STOP (to text messages).
If any further questions arise you can call us anytime 24/7 and our friendly operators will inform you further on our special offers.
We do not clean the walls, ceilings, conservatory roof from inside or outside, roof windows, or roof blinds in any case!
We do not clean kitchen appliances unless ordered over the phone/email! We can arrange this upon request before the cleaning session starts for an extra price.
Our End of Tenancy cleaning service does not include cleaning the property’s exterior like gardens, garages, balconies etc.
End of tenancy cleaning requires your property to be completely empty from furniture, kitchen utensils, dishes, plates, cups, bowls, personal belongings, etc. before our staffs move in to clean it. The reason is it can prevent professional cleaning and will break your guarantee. If the property is not empty we can cancel the cleaning session.
We will clean only what’s booked. Cleaning of Conservatory, Utility room, Washroom, Scullery, Boot rooms, Study room, Box room, Spare room, etc. is not originally included in our Quotations. We can arrange this upon request before the cleaning session starts for an extra price.
Cleaning of blinds (wooden/metal/plastic, fabric, etc), shutters, curtains, etc. is not originally included in our Quotations. We can arrange this upon request before the cleaning session starts for an extra price.
We do not move large appliances(such as Washing machines, dishwashers, etc.)
14.1 These Terms are governed by the laws of England and Wales and are subject to the exclusive jurisdiction of the Courts of England, and Wales.
14.2 These Terms and Conditions are in the regulation of the Consumer Rights Act 2015 and are not in an imbalance in the parties rights or obligations under the contract.
14.3 The Terms are transparent for the purposes and expressed in plain and intelligible language and are legible.
14.4 The Terms are prominent for the purposes of the section and brought in such a way that a consumer would be aware of them.
14.5. With these terms, you give your consent we have the right to take pictures of the property and the items in it that serve as proof of the level of service performed and/or the condition of the property before the rendered service.
15. ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
16. MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.
17. PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.
We reserve the right but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
Upon the act of arranging a booking for any type of service, you confirm that you have read and agreed with the company’s Payment terms and conditions, as well as the general Terms and conditions.
CS Cleaners Cat Suzet LTD provides general educational information on various tips and topics on this website as a public service, which should not be construed as professional, financial, real-estate, tax or legal advice. These are our personal opinions only.
All content and information on this website are for informational and educational purposes only, do not constitute professional advice of any kind and do not establish any kind of professional-client relationship by your use of this website. A professional-client relationship with you is only formed after we have expressly entered into a written agreement with you that you have signed including our fee structure and other terms to work with you in a specific matter. Although we strive to provide accurate general information, the information presented here is not a substitute for any kind of professional advice, and you should not rely solely on this information. Always consult a professional in the area for your particular needs and circumstances prior to making any professional, legal, financial or tax-related decisions.
We may partner with other businesses or become part of different affiliate marketing programs whose products or services may be promoted or advertised on the website in exchange for commissions and/or financial rewards when you click and/or purchase those products or services through our affiliate links.
We may also recommend other products, services, coaches and consultants but no such reference is intended to be an endorsement or statement that such information provided is accurate. We recommend these based on our personal experiences but it is still your responsibility to conduct your own due diligence to ensure you have obtained complete accurate information about such products, services, coaches and consultants.
We may disclose our income reports and success results of our current or former customers including product reviews and testimonials on the website from time to time. These income reports, product reviews and testimonials are accurate and strictly for informational purposes only.
We share this information as examples to you but it does not serve as a guarantee or promise of any kind for your results and successes if you decide to use the same information, reviews, products, services, tips and techniques offered here.
You are encouraged to perform your own due diligence and research and are solely responsible for your earnings and results. Your earning potential and results are contingent upon your personal circumstances, abilities, experience and skills. Therefore, you agree not to hold us and/or our officers, employees, successors, shareholders, joint venture partners or anyone else working with us liable for any of your successes or failures directly or indirectly related to the information, reports, reviews, products and/or services presented to you here.
ALL CONTENT, INFORMATION, PRODUCTS AND/OR SERVICES ON THE WEBSITE ARE “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND INCLUDING THE WARRANTIES OF MERCHANTABILITY OR FITNESS FOR ANY PURPOSE, EXPRESS OR IMPLIED TO THE FULL EXTENT PERMISSIBLE BY LAW. THE COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES AS TO THE CONTENT, INFORMATION, MATERIALS, PRODUCTS AND/OR SERVICES PROVIDED ON THIS WEBSITE. THE COMPANY MAKES NO WARRANTIES THAT THE WEBSITE WILL PERFORM OR OPERATE TO MEET YOUR REQUIREMENTS OR THAT THE INFORMATION PRESENTED HERE WILL BE COMPLETE, CURRENT OR ERROR-FREE. COMPANY DISCLAIMS ALL WARRANTIES, IMPLIED AND EXPRESS FOR ANY PURPOSE TO THE FULL EXTENT PERMITTED BY LAW.
LIMITATION OF LIABILITY
You agree that under no circumstances, we and/or our officers, employees, successors, shareholders, joint venture partners or anyone else working with us shall be liable for any direct, indirect, incidental, consequential, equitable, special, punitive, exemplary or any other damages resulting from your use of this website including but not limited to all the content, information, products, services and graphics presented here.
You expressly agree that your use of the website is at your sole risk and that you are solely responsible for the accuracy of the personal and any information you provide, the outcome of your actions, personal and business results, and for all other use in connection with the website.
You also expressly agree that we and/or our officers, employees, successors, shareholders, joint venture partners or anyone else working with us shall not be liable to you for any damages resulting from 1) any errors or omissions on the website, delay or denial of any products or services, failure of performance of any kind, interruption in the operation and your use of the website, website attacks including computer virus, hacking of information, and any other system failures; 2) any loss of income, use, data, revenue, profits, business or any goodwill related to the website; 3) any theft or unauthorized access by a third party of your information from the website regardless of our negligence; and 4) any use or misuse of the information, products and/or services offered here. This limitation of liability shall apply whether such liability arises from negligence, breach of contract, tort or any other legal theory of liability. You agree that we provide no express or implied guarantees to you for the content presented here, and you accept that no particular results are being promised to you here.