Terms and Conditions

NOTE: PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. BY ACCESSING THIS WEBSITE, MAKING A BOOKING ELECTRONICALLY, USING OUR ONLINE FORM, VERBAL, THROUGH TELEPHONE, BY VISITING OUR OFFICE, CLIENTS OFFICE OR CUSTOMER HOME YOU AGREE TO BE BOUND BY THE TERMS AND CONDITIONS BELOW. THESE TERMS AND CONDITIONS ARE SUBJECT TO CHANGE WITHOUT NOTICE, FROM TIME TO TIME IN OUR SOLE DISCRETION. WE WILL NOTIFY YOU OF AMENDMENTS TO THESE TERMS AND CONDITIONS BY POSTING THEM TO THIS WEBSITE. IF YOU DO NOT AGREE WITH THESE TERMS AND CONDITIONS, PLEASE DO NOT USE OUR SERVICES.

Upon the act of arranging a booking for any type of service, you confirm that you have read and agreed with the company Payment terms and conditions, as well as the general Terms and conditions.

By accepting a quote and making a booking either over the phone, live chat, e-mail or website’s contact/quotation forms, the customer agrees to be bound the following Terms & Conditions of Cat Suzet LTD (CS Cleaners). We are registered in England and Wales under company number 08208200.

Please note that calls, emails, live chat conversation, etc. to the Company may be monitored or recorded.

1.Definitions

1.1. In these Terms of Business, the following definitions apply:

“The Company”, “Us”, “We” – means

Cat Suzet LTD (CS Cleaners)

26 The Larches

Carterton

Oxfordshire

OX18 3GH

“Cleaner”, “Cleaning Operative” – means the person, team or firm providing cleaning services on behalf of the Company.

“Customer”, “Client” – means the person, firm or corporate body together with any subsidiary or associated company as defined by the Companies Act 2006 to whom the cleaning service is supplied by the Company.

“Customer’s Address”, “Shipping Address”, “Address”, – means the address where the Customer has requested the cleaning service to be provided.

“Service”, “End of Tenancy Cleaning”, “EOT”, “Move In / Out Cleaning”, Deep Cleaning, After builders cleaning”, “Carpet Cleaning”, “Appliances cleaning”, “Regular cleaning” – means the cleaning service carried out on behalf of the Company.

“Cleaning Visit” – means the visit to the Customer’s service address by the Cleaner in order to provide the cleaning service.

1.2. Unless the context requires otherwise, reference to the singular include the plural and reference to the masculine include the feminine and vice versa.

1.3. The Headings contained in these Terms are for convenience only and don’t affect their interpretations.

2.CONTRACT

2.1 These Terms and Conditions represent a contract between Cat Suzet LTD (CS Cleaners) and the Customer.

2.2 Both parties will ensure that their respective responsibilities under this agreement are undertaken in compliance with all statutory regulations and codes of conduct.

2.3 The Customer agrees that any use of the Company’s service, including placing an order for services by telephone, email, live chat, website forms will constitute the Customer’s acceptance of these Terms and Conditions.

2.4 Unless otherwise agreed in writing by the owner of the Company, these Terms and Conditions will prevail over any other terms of business or purchase conditions put forward by the Customer.

2.5 No variation or alteration of these Terms and Conditions will be valid unless approved in writing by the owner of the Company.

3.QUOTATIONS

3.1. End of Tenancy Cleaning, Carpet cleaning, Upholstery cleaning, Curtains cleaning, Blinds cleaning, Appliances cleaning, Mattress cleaning, After builders cleaning are  charged per job the current condition, number of rooms, bathrooms, WCs, shower rooms, en-suites, etc. Please note that we don’t charge per hour per cleaner and the number of operatives attending your property may vary. The number of cleaners in a team, or time they need to provide a service cannot affect the initially quoted price.

3.2 The quoted price doesn’t include extras like: washing up dishes, empting cupboards, drawers, wardrobes, etc., cleaning of properties if they are not empty, dusting books, cleaning walls/ceilings, cleaning balconies/terraces, cleaning patios/gardens/. Some of those extra services are priced separately, but some cause cancellation. Carpet cleaning service is charged per square meter or national average room sizes taking into account the type of carpet fibres. For bedrooms bigger than 20 square meters and living rooms bigger than 40 square meters the price will increase.

3.3. The company uses national average room sizes when calculating quotations. For bedrooms bigger than 20 square meters and living rooms bigger than 40 square meters the price will increase.

3.4. All quoted prices are given by the Company following a request by the Customer and will remain open to acceptance for a period of 30 days from their date. All quotations are subject to availability at the time of confirming a booking.

3.5. The Company reserves the right to amend the initial quotation, should the Customer’s original requirements change.

3.6. Differences in excess of 10% will be discussed with the Customer prior to the start of the work.

3.7.All quotations are subject to change and are subject to availability at the time of confirming a booking. If any services you require are not available, you will be availed with suitable alternatives that are available.

4.ACCESS

4.1.The Client must provide electricity, sufficient lighting, running hot and cold water at the premises where the service is conducted. Sinks (bath, basins, shower rooms, toilets) have to not be blocked and in fully operating order. Failure to provide these is subject to service to be cancelled or refusal to be cleaned. The reason being it can prevent the professional cleaning and will break your guarantee.

4.2.The Client is responsible for providing access to their property at the scheduled time. If keys are provided they must open and close all locks without any special efforts or skills. Failure to provide access to the property is subject to a £50 non-refundable fee.

4.3.The cleaning company is NOT responsible for any alarms triggered during a cleaning service visit. The customer MUST provide the cleaning company with full instructions for disabling and/or resetting any alarm systems on the premises

4.4.The Client is requested to arrange a suitable parking space for our vehicles within close proximity (up to 3 mins walking time) of the property and to cover any parking/congestion expenses if applicable.

4.5.Set the heat to minimum on your AGA oven in order for us to clean it without any risk of injury.

4.6.Please provide access to the property in order for our window cleaning technician to dry the windows by hand.

  1. Payment

Payments associated with the services provided are arranged by the methods listed below, as follows:

  • 5.1. Cash payment
  • 5.2. Bank transfer payment 2 days in advance

Invoice will be provided within seven days after payment is received. This is required by our Accounting Department for processing, verifying and audit purposes.

5.1.Cash payments

  • 5.1.1. Cash payment is accepted upon completion of the requested work, directly to the company operatives.
  • 5.1. 2. Cash payment can be left in an envelope or other container at a specified location in the property where the requested service is being performed – company staff must be advised with all necessary details.
  • 5.1. 3. Cash payment can be left with a contact person present at the working site – company staff must be advised with all necessary details.
  • 5.1. 4. Cash payment can be left at a specific location, different from the working site, in cases where keys are to be picked from/delivered back to a different address. The cash payment associated with the requested work must be present at this location, in an envelope or other container, or left with a specified contact person – company staff must be advised with all necessary details.
  • 5.1. 5. In cases where the cash payment is not received in accordance to the aforementioned conditions (Point 5.1.1, 5.1.2, 5.1.3 and 5.1.4. from our Payment terms and conditions), such is expected within a time frame of 5 working days following completion of the work. All bank information needed for the payment is provided by company personnel via email, containing invoice and payment instructions. Our company will exercise the statutory right to claim interest as per the indication on the invoice associated with the service provided, and compensation for debt recovery costs under the Late Payment legislation if payment is not received according to our agreed payment terms. The Company reserves the right to charge interest on invoiced amounts unpaid for more than 14 days at the rate of 8% per annum above the Bank of England base rate from the due date until the date of actual payment under the Late Payments Act.
  • 5.1. 6. In cases where cash or bank transfer payment is not received in accordance to the aforementioned conditions (Point 5.1.1, 5.1.2, 5.1.3, 5.1.4 and 5.1.5 from our Payment terms and conditions), our company holds the right to process a payment from the card details provided by the customer during the process of arranging the service.
  • Bank transfer payments
  • 5.2. 1. Bank transfer payments from private customers are only acceptable upfront. The amount associated with the requested work must be effected into a specified bank account at least 2 days prior to the service start. All bank information needed for the payment is provided by company personnel by email, containing invoice and payment instructions. If these payment terms are not met, our company holds the right to cancel the service.
  • 5.2. 1.a. In cases where bank transfer payment from a private customer is not received in accordance to the aforementioned conditions (Point 5.2.1. from our Payment terms and conditions) and the service is provided, such is expected within a time frame of 5 working days following completion of the work. Our company will exercise the statutory right to claim interest as per the indication on the invoice associated with the service provided, and compensation for debt recovery costs under the Late Payment legislation if payment is not received according to our agreed payment terms. The Company reserves the right to charge interest on invoiced amounts unpaid for more than 14 days at the rate of 8% per annum above the Bank of England base rate from the due date until the date of actual payment under the Late Payments Act.
  • 5.2. 1.b. In cases where bank transfer payment from a private customer is not received in accordance to the aforementioned conditions (Point 5.2.1. and point 5.2.1.a. from our Payment terms and conditions), our company holds the right to process a payment from the card details provided by the customer during the process of arranging the service.
  • 2.1.c. In cases where bank transfer payment from a private customer is not received in accordance to the aforementioned conditions (Point 5.2.1. and point 5.2.1.a. from our Payment terms and conditions), our company holds the right to cancel the service.
  • 5.2. 2. Bank transfer payments from corporate customers, agencies and any type of business registered entities is acceptable within a time frame of 15 working days upon completion of the requested work. All bank information needed for the payment is provided by company personnel by email, containing invoice and payment instructions. Our company will exercise the statutory right to claim interest as per the indication on the invoice associated with the service provided, and compensation for debt recovery costs under the Late Payment legislation if payment is not received according to our agreed payment terms. The Company reserves the right to charge interest on invoiced amounts unpaid for more than 14 days at the rate of 8% per annum above the Bank of England base rate from the due date until the date of actual payment under the Late Payments Act.
  • 5.2. 2.a. Services valuing £400.00 or above, payable with bank transfer and associated with corporate customers, agencies and any type of business registered entities, are to be secured with a deposit of 50% of the total service value, payable at least 2 days prior to the service start. All bank information needed for the payment is provided by company personnel by email, containing invoice and payment instructions. If these terms are not met, our company holds the right to cancel the service. Deposit amount can be arranged with faster bank transfer payment
  • 5.2. 2.b. Our company holds a credit limit of £400.00 outstanding balance for services, associated with corporate customers, agencies and any type of business registered entities. No bookings for services will be accepted considering company liabilities have reached, or exceeded the aforementioned limit.
  • 5.3. The Company reserves the right to cancel any contract and back charge additional for past services to reflect the balance of the standard rate(s) if any misleading or false information was used to obtain discounted services or if the given general requirements for the service and its professional performance would not be possible.

Upon the act of arranging a booking for any type of service, you confirm that you have read and agreed with the company Payment terms and conditions, as well as the general Terms and conditions.

6.Cancellations

6.1. The Client can cancel or reschedule the scheduled service by giving us at least a 24h notice. Failure to provide us with the needed notice will result with a 50 GBP non-refundable fee.

6.2. The Client may terminate a regular cleaning service (rather than just cancel one week’s appointment) by giving at least one full week notice prior to the cleaning service in writing via e-mail, giving reason/s and specifying the last cleaning date.

6.3. The Client must pay the full price of a cleaning visit if the regular cleaning service is cancelled or rescheduled without 48h notice or is terminated less than one week before the agreed start of the visit.

6.4. The Client can reschedule (if the Company agrees with new date and time of the cleaning session) or cancel the appointment over the phone or by e-mail.

6.5.We reserve the right to refuse any cleaning job if the condition of the property is hazardous to the health and wellbeing of our operatives, property is not empty, there is high possibility of damage or accident, if we deside that we are not qwalified to compleate the job or part of the job or if booking details are not correct.

6.6. We reserve the right to refuse any cleaning job if there is no electricity, running hot and cold water or enough brightness.

6.7. The cleaning company has the right to cancel or reschedule a service in cases where an accident or any unexpected circumstances have befallen the assigned cleaning team.

6.8. The Customer must pay the full price of the booked service if:

6.8.1 Our cleaners arrive at the Customer’s address and are unable to gain access to the Customer’s property, through no fault of the Company. If the customer or third-party have prevented the cleaner to do their job. If keys are provided they must open all locks without any special efforts or skills;

6.8.2 If the Customer reschedules the service upon arrival of the Cleaning Operative onsite, the Client should cover travel expenses to the Cleaning Operatives, as minimum £30

 6.9. If the Customer needs to change the cleaning service or time the Company will do its best to accommodate him. Any changes to booked cleaning service are subject to a 48 hours prior notice and availability.

Upon the act of arranging a booking for any type of service, you confirm that you have read and agreed with the company Payment terms and conditions, as well as the general Terms and conditions.

7.Insurance

7.1. The Company and the individual cleaners hold Public Liability Insurance

7.2. Claims can be covered by the Company and/or its operative’s insurance, only if the damage/breakages are reported within 24 hours of the cleaning service visit.

7.3. The Company reserves any right to refuse disclosure of confidential company documents.

  1. Claims

8.1. No refund claims will be considered once the cleaning service has been carried out.

8.2. All services shall be deemed to have been carried out to the Client’s satisfaction unless written notice by email or post is received by the Company with details of the complaint within 48 hours of the work being completed. We will fully investigate any complaint and attempt to resolve it to the satisfaction of the Client, or alternatively to a reasonable standard.

8.3. We request that complaints or feedback be provided in writing (by letter or email) and include photographic evidence of the issued area and description of the issue within reasonable time of cleaning services completion, to ensure that the details are received in a clear and complete manner. Due to the nature of the service, reasonable time is equal to up to 48 hours upon completion of the service.

Email to info@cscleaners.uk

or by post to: Cat Suzet LTD 26 The Larches, Carterton, OX18 3GH

8.4. The Customer agrees to allow the Company back to re-clean any disputed areas or repair damaged items, before making any attempts to clean those areas himself or arranging a third party to provide a cleaning or repair service with regards to the above. Failure to do so will consider the matter is fully settled.

8.5. According to Consumer Rights Act 2015 a repeat performance can be requested only if reasonable and is not in conformity with our requirements for a professional performance of the service. Repeat performance (Re-clean) will be provided depending on the availability up to 14 business days from the date, when the full claim details have been received.

8.6. Further to Consumer Rights Act 2015, the service should be performed with reasonable care and skills, however if it is in conformity with our requirements for a professional performance of the service or the requested cleaning service is inapposite for the situation, the company will not be liable for any future issues

8.7. According to Consumer Rights Act 2015 a price reduction can be issued only if a repeat performance cannot be provided from the Company within a reasonable time frame, which is equal to 14 business days upon completion of the service.

8.8. The Client must be present at all time during the recovery clean.

8.8.1. The Customer agrees to inspect the work immediately after its done and to draw the operatives’ attention to any outstanding cleaning issues while the cleaners are still on site. The cleaners will carry out any such additional work to the Customer’s complete satisfaction.

8.8.2. If the Customer or any third party instructed by the Customer is not present at the time of completion of the cleaning services, then no claims regarding any cleaning issues can be made.

8.8.3. If the Customer instructs a third party to inspect the result from the cleaning services then the Company must be notified before completion of the services.

8.8.4. In case of a third party inspecting or refusing to inspect the result from the cleaning service then the Company cannot be held responsible for rectifying any outstanding cleaning issues not mentioned by the third party.

8.9. The Company reserves the right to only offer one recovery clean per service.

8.10. While our operatives make every effort not to break items, accidents do happen. Identical replacement is always attempted but not guaranteed.

8.11. The Company may require entry to the location of the claim within 24 hours to correct the problem.

8.12. In case of damage, reported in 24 hours’ and proven to be caused by us, The Company will repair the item at its cost. If the item cannot be repaired the Company will rectify the problem by crediting the customer with the item’s present actual cash value toward a like replacement. This liability applies only once the payment for the service has been received in full.

8.13.In case of damage of the carpets cleaned by us, The Company will accept useful lifespan of the carpet 5 years. In the circumstances where damage to the carpet appropriate remedy might be replacement and to apportion costs according to the age and useful lifespan of the item calculated as:

  1. a) Cost of similar replacement carpet/item (seen on provided receipt by customer)
  2. b) Actual age of existing carpet/item
  3. c) Average useful lifespan of that type of carpet/item –
  4. d) Residual lifespan of carpet/item calculated as c) less b) years
  5. e) Depreciation of value rate calculated as a) divided by c) per year
  6. f) Reasonable apportionment cost calculated as d) times e)

8.14. The Customer waives his right to stop payment on his card, cash or Bank Transfer payment unless the Company fails to make good on the guarantee shown in part 9.

  1. OUR GUARANTEE

9.1 The Company has built its business and reputation by providing its customers with the best possible cleaning service available. Still, the Company realises, that because it’s cleaners are human beings, they sometimes make mistakes. For this reason, the Company offers you a guarantee for End of Tenancy cleaning service. If the Customer is not satisfied with the Company’s services for any reason, the Company’s cleaners will come back to the Customer’s property and re-clean to his complete satisfaction.

9.2 Our guarantee is subject to a complaints notice no later than 48 hours after the cleaning service is done. If such Guarantee is not applicable, the Customer should contact the Company no later than 48 hours upon completion of the service.

9.3 Our guarantee is applicable only and inclusively for End of Tenancy cleaning service and is not applicable for other services such as After Builders Cleaning, Deep Cleaning, Pre-Tenancy Cleaning, etc.

9.4 The Guarantee is valid only if the following conditions and all requirements are met:

– Property must be vacant of tenants.

– Property must be empty of furniture, kitchen utensils, dishes, etc., personal belongings (clothes, suitcases with luggage, cosmetics, etc.)

– Fridge/freezer must be empty of food and defrosted beforehand.

– Property must be vacant after the service is performed and no other work is to be done on the property during the 48-hour guarantee. Only the Landlord and/or the inventory agent should have access to the property in order to check the condition.

10 Liability

10.1. The Company shall not be liable for any third parties or their actions who enter or are present at the Client’s premises during the cleaning visit. The cleaners cannot be relied on to grant access to the property to any third parties

10.2. .Items excluded from the cleaning company’s liability include: cash, jewellery, art, antiques and items of sentimental value. Refund for items of sentimental/personal value will be made only at its current cash value.

10.3. The Company requests all irreplaceable items (whether monetarily or sentimentally valuable) be stored away and/or not cleaned by the cleaning operatives.

10.4. We are not responsible for any existing damage to Clients property in the form of old stains/burns/spillages etc. which cannot be cleaned/removed completely by the cleaning operative using the industry standard cleaning methods.

10.5. The Company shall not be liable for the shrinkage of carpets as a result of poor fitting.

10.6. The Company shall not be liable for damage to any items as a result of the poor fitting or fixing.

10.7. We will do our best to make sure your appliances are cleaned to a high standard. However, if they have not been cleaned since they were purchased regrettably we will not be liable for ingrained dirt that cannot be removed using chemicals.

10.8. The Company will not be responsible for damage due to faulty and/or improper installation of any items also old/worn out/damaged items. All surfaces (i.e., real wood, marble, granite,stone, etc.) are assumed sealed and ready to clean without causing harm.

10.9. Freezers must be defrosted in advance. As the time-scales for defrosting will not enable us to thoroughly clean it. We are not responsible to defrost the freezer.

10.10. We are not responsible for mould, mildew, rust when they are incorporated with silicon, grout or any other surfaces.

10.11. We are not responsible to remove rust, glue, stickers for any surfaces.

10.12. Hard floors cleaning covers hoovering and mopping only, but not scrubbing. If the Customer has any special instructions, they will have to advice the Company by email and provide any special detergents required.

10.13. The Company will not be responsible for failure to provide its services as a result of factors that are beyond its control. Factors beyond its control include acts of floods, accident, severe weather condition, and inability to gain access to premises, lack of appropriate resources, such as water, electricity, and lighting;

10.14. The Company will not be responsible for late arrival of Company’s cleaners at the service address. The Company endeavours to be right on time on any visit but sometimes due to transport related and other problems which are beyond the Company’s control, the Company’s cleaners may arrive with a delay or the cleaning visit may be re-scheduled.

10.15. The Company will not be responsible if non satisfactory results result from the cleaning services due to the Customer or third party walking on wet floors or using appliances/surfaces during or in guaranteed time after the cleaning process;

10.16. We cannot guarantee our End of Tenancy Cleaning service when furniture, personal belongings, people, animals, etc. are still present/living in the property at the time of the cleaning.

10.17. We cannot guarantee our End of Tenancy Cleaning service when there is no electricity, running cold and hot water or enough brightness.

10.18. Services booked along with End of Tenancy Cleaning are not part of the 48 hours guarantee that applies for End of Tenancy Cleaning.

10.19. Items cleaned free of charge, that the Company provides along with an End of Tenancy Cleaning service are not a part of the 48 hours guarantee that applies for an End of Tenancy Cleaning.

10.20. We shall not be responsible for any damage caused as a result of the Client placing furniture on a carpet which has not completely dried.

10.21. We cannot guarantee that our carpet cleaning service will remove stubborn stains or odours. Any stains or odours that reappear after the carpets have dried out, do not qualify as a reason for a free re-clean or refund.

10.22. The Company is not liable for any wear or discolouration of fabric that becomes more notable once dirt is removed.

10.23. The Company is not liable for any wear or discolouration of surfaces that becomes more notable once dirt/grease/limescale is removed.

10.24. We are not liable for any damages caused by faulty products/equipment provided by the customer.

10.25. For all services other than End of Tenancy Cleaning we shall not be liable for completing jobs that are not listed on the customer’s task list.

10.26. The Company shall not guarantee After Builders Cleaning service when building work has not finished and/or there still are people present on site.

10.27. The Company will not be liable under any circumstances for any loss, expenses, damages, delays, costs or compensation (whether direct, indirect or consequential) which may be suffered or incurred by the Customer if the Customer has an outstanding balance aged 14 days or more from the date the payment was due.

10.28. We shall not be responsible for any claim as a result of the people use the property after the cleaning session is compleated. The Company reserve the rights to use pictures from the property, provided by cleaners as evidence for the state of the property after the cleaning session is done.

  1. SUPPLEMENTARY TERMS

11.1. If the Customer requests key/s to be collected by the Company’s operative from an address outside the postal code of the Customer’s address, then a £10.00 charge may apply. The charge will cover only the pickup of key/s. If said key/s need to be returned back to the pickup address or any other address another charge of £5.00 will apply.

11.2. If any estimates of how long it will take the cleaners to do the job required are being provided that is only an estimate based on the average time it takes to clean a property of similar size to the Customer’s, it being difficult to estimate precisely how long such tasks may take and that a degree of flexibility may be required.

11.3. The quotation excludes the clearing of debris left by customer, tradesman or building work unless otherwise stated.

11.4. Our operatives are happy to move light furniture. Due to Health and Safety regulations one cleaner will only attempt to move furniture that requires no more than one person.

11.5. All fragile and highly breakable items must be secured or removed.

11.6. The provisions of this contract are not intended to confer any benefit upon Third parties and the provisions of the Contracts (Rights of Third Parties) Act 1999, are hereby expressly excluded from this agreement.

11.7. The Company reserves the right to make any changes to any part of these Terms and Conditions without giving any prior notice. The Company may add to or alter these Terms and Conditions from time to time and any alterations or additions will apply to new business but not to existing contracts. Please refer to your copy of these Terms and Conditions.

  1. Regular domestic cleaning service

12.1. The Client agrees to pay cash to the cleaner directly on the day or by setting up a bank Standing Order before the service commences. If the payment is not received, the cleaning company reserves the right to suspend or cancel the service.

12.2. Every regular cleaning service operates under a minimum agreed time, which is confirmed by e-mail in writing. The Company must be notified by e-mail at least 48h before the service regarding any changes in the agreed cleaning time. /Example: if the Client needs to change the working time from 3 hours to 2 hours, the Company must be notified 48 hours prior the next visit/

12.3. For all regular domestic cleaning services we do not require minimum term contract. We require at least one week’s notice to terminate the service.

12.4. The price quoted to the Client over the telephone or in e-mail ONLY includes cleaning and ironing labour costs.

12.5. The Client agrees to provide a list of cleaning tasks required and all detergents, supplies and equipment needed for the cleaning, unless otherwise agreed with the cleaning company. All equipment and supplies should be in safe working order.

12.6. The Company is not liable for completing jobs where sufficient cleaning products equipment were not supplied to do so.

12.7. Should a meeting with the cleaner be required by the Client, this should be paid in £10, to cover travel and time expenses.

12.8. If the Client requires items to be cleaned that require special products/supplies beyond standard, the Company reserves the right to refuse to provide such special provisions. The Company will advise the customer to provide such specialist cleaning supplies, and provide instructions to the sales operative when placing the order via telephone or e-mail before the service is carried out OR to the cleaner when they arrive.

12.9. The cleaning company and the individual cleaners hold Public Liability insurance. Neither the cleaning company nor its insurers shall be liable for the first £100 of any claim nor for any claim of £100 or less in value. However, where the cleaning company has not fulfilled its obligations to perform with reasonable care and skill under this Agreement or has failed to perform its obligations at all or to any significant extent, the cleaning company may also be liable for the first £100 of any claim.

12.10. The Householder shall have adequate insurance cover in place against liabilities to the Cleaner for any claims that amount to £100 or less and shall produce to the cleaning company a copy of the appropriate insurance policy and certificate if so requested by the cleaning company. (This may be in the form of a general household insurance policy).

  1. Special Offer Conditions

13.1. Promotional offers cannot be combined with other offers or discounts.

13.2. Promotional offers do not apply for minimum charges.

13.3. Promotional offers are subject to availability and usually apply for specific days, time slots and areas.

13.4. Every promotion holds its own terms and conditions – for specific information please call us further.

13.5. By providing your email address and phone number to our operators you agree to receive our promotional newsletters and text messages. You can freely unsubscribe from them anytime, by clicking on the ‘unsubscribe’ (in emails) or replying with STOP (to text messages).

If any further questions arise you can call us anytime 24/7 and our friendly operators will inform you further on our special offers.

Note:

We do not clean the walls, ceilings, conservatory roof from inside or outside, roof windows, roof blinds in any case!

We do not clean kitchen appliances unless ordered over the phone/email! We can arrange this upon request before the cleaning session starts for an extra price.

Our End of Tenancy cleaning service does not include cleaning the property’s exterior like gardens, garages, balconies etc.

End of tenancy cleaning requires your property to be completely empty from furniture, kitchen utensils, dishes, plates, cups, bowls, personal belongings, etc. before our staffs moves in to clean it. The reason being it can prevent professional cleaning and will break your guarantee. If the property is not empty we can cancel the cleaning session.

We will clean only what’s booked. Cleaning of Conservatory, Utility room, Washroom, Scullery, Boot rooms, Study room, Box room, Spare room,  etc. is not originally included in our Quotations. We can arrange this upon request before the cleaning session starts for an extra price.

Cleaning of blinds (wooden/metal/plastic, fabric, etc), shutters, curtains, etc. is not originally included in our Quotations. We can arrange this upon request before the cleaning session starts for an  extra price.

We do not move large appliances(such as Washing Machine, Dishwasher, etc.)

 

  1. LAW

14.1 These Terms are governed by the laws of England and Wales, and are subject to the exclusive jurisdiction of the Courts of England, and Wales.

14.2 These Terms and Conditions are in regulation of the Consumer Rights Act 2015 and are not in imbalance in the parties rights or obligations under the contract.

14.3 The Terms are transparent for the purposes and expressed in plain and intelligible language and are legible.

14.4 The Terms are prominent for the purposes of the section and brought in such a way that a consumer would be aware of them.

14.5. With these terms, you give your consent we have right to take pictures of the property and the items in it that serve as proof of the level of service performed and/or the condition of the property before the rendered service.

Upon the act of arranging a booking for any type of service, you confirm that you have read and agreed with the company Payment terms and conditions, as well as the general Terms and conditions.

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