General Questions

Q. Do you need a deposit?

A. We do not change any payment or up front deposits. Payment is made following completion of a cleaning job, after inspecting the premises to ensure quality. Once the cleaning service is fulfilled and you have looked over the job with our cleaning team supervisor, you can pay in cash or bank transfer.

Q. Do you have a cancellation fee?

A. We apply a cancellation fee only if the service is cancelled less than 24 hours prior to the scheduled time or if the customer fails to provide access to our team as previously arranged. Cancellation fee is £50.

Q. When can your cleaners come?

A. We have cleaning teams in London serving all areas and postcodes 1,2 and 3 zone. Usually we are able to provide cleaners in London on the same day, especially if you can call in the morning. We recommend an advance booking so that you can have the pick of appointment dates and times.

Q. What are your working hours?

A. Our cleaners work 7 days a week and are very flexible. On weekdays we usually start at 8 with latest appointments beginning between 3 pm. Our weekend start time is 9am and we work Saturdays and Sundays, at no additional fee. Advance booking is rather recommended for you to get a time and date that suits you best.

Our office staffs work from 6 am to 10 pm every day including Saturdays, Sundays and Bank Holidays

Q. What nationality are the cleaners? Do they speak English?

A. Most of the cleaners are of either Polish or Bulgarian nationalities. Most of the cleaning staff speaks English on a communicative level. We make sure to have an English speaking cleaner or supervisor at all times, so you can give them instructions before the cleaning. If you have any special requirements regarding the cleaning, we encourage you to call our office staff or email us we will pass the note to your cleaner!

End of Tenancy /Move in/Move out Cleaning

Q. Do you provide the cleaning materials and equipment?

A. The services include all materials and equipment.

Q. How many cleaners will you send?

We usually send a team of 1 – 4 cleaners, depending on the size of the property and the type of cleaning to be done.

Q. Do your services have a quality guarantee?

End of Tenancy Cleaning cleaning are guaranteed professional services.  We require running hоt water and electricity running in the prоperty and parking space fоr a car. If our cleaners missed something, or there is anything that you are not happy with, you can always notice us within 48 hours of the job. The cleaning team will come back to do a free-of-charge re-cleaning of the missed spots.

Q. Do I have to defrost my fridge and freezer in advance?

You have to defrost your fridge, freezer or deep freeze before the cleaners arrive. This will speed up the cleaning and deodorizing process, and help our cleaners leave your appliances in the best possible condition. We can’t properly clean frosted fridge (freezer) and it will broke your guarantee.

Q. Do you clean the oven?

Yes. Cleaning of oven is free of charge when you book professional End of Tenancy Cleaning.

General Cleaning Questions

Q. Do you clean windows from the outside?

No

 

 

After Builders Cleaning

Q.Do you remove paint, plaster, concrete?

A. Removing of paint, plaster and concrete is subject to further negotiation upon request for an extra target.

Q. Do you guarantee After Builders Cleaning service?

A. According to our Terms and Conditions (http://catsuzet.co.uk/terms-and-conditions/)  the Company shall not guarantee After Builders Cleaning service when building work has not finished and there are people still present on site.

 

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